Clear and transparent refund terms for all gift card purchases on DigitalVerse.
DigitalVerse sells digital products: gift card packs, discounted voucher codes, source code packs, and video courses. Because all of these are delivered electronically and instantly upon payment confirmation, they are generally non-refundable once delivered. This policy explains exactly when refunds are available and how to claim one, for every product type sold on this store.
This policy is in compliance with Razorpay's merchant guidelines and applicable Indian consumer protection regulations.
| Scenario | Refund Eligible? |
|---|---|
| Payment succeeded but gift card credit was NOT delivered to your account within 10 minutes | ✅ Yes |
| Payment failed and money was debited from your bank account | ✅ Auto-reversed by Razorpay |
| Duplicate payment made for the same order due to a technical error | ✅ Yes |
| Gift card credit was delivered successfully and you changed your mind | ❌ No |
| Discounted voucher code was delivered but you don't want it anymore | ❌ No |
| Discounted voucher code was not working on the third-party brand's platform | ⚠️ Case by Case |
| Purchase made by an unauthorised person using your account | ⚠️ Investigation Required |
| Gift card credits used/redeemed after purchase | ❌ No |
| Payment succeeded but a source code download link / video course access was NOT granted within 10 minutes | ✅ Yes |
| Source code download link or video course access was already unlocked and you changed your mind | ❌ No |
| Source code archive is genuinely broken/corrupted, or a video course file/stream fails to load due to our error | ⚠️ Case by Case |
3.1 Non-Delivery of Gift Card Credit
If your payment was confirmed by Razorpay but the gift card credit did not appear in your DigitalVerse account within 10 minutes, you are entitled to a full refund or re-delivery of the credit. Contact us at support@digitalverse.in with your Razorpay Payment ID and we will resolve this within 4 business hours.
3.2 Payment Failures & Auto-Reversals
If a payment attempt fails (e.g., due to a bank timeout or network error) and your bank account was debited, the amount is automatically reversed by Razorpay to your original payment method within 5–7 business days. No action is required from you. DigitalVerse does not hold any funds from failed transactions.
If you do not receive the reversal after 7 business days, email support@digitalverse.in with the Razorpay Payment ID and your bank statement showing the debit. We will escalate with Razorpay on your behalf.
3.3 Duplicate Payments
If you were charged twice for a single order due to a technical error on our platform, we will refund the duplicate charge in full. Please email support@digitalverse.in with both Razorpay Payment IDs within 48 hours of the transaction.
4.1 Change of Mind
Gift card credits are digital goods credited instantly to your account. We do not offer refunds based on a change of mind, incorrect pack selection, or dissatisfaction with the value. Please review your purchase carefully before completing payment.
4.2 Discounted Gift Card Voucher Codes
Once a discounted gift card voucher code has been revealed (unlocked) to you, it is considered delivered. We do not offer refunds on voucher codes that have been displayed to the customer, regardless of whether the code has been used. If a code is non-functional, contact us within 48 hours and we will investigate with the issuing brand.
4.3 Used Credits
Gift card credits that have already been used or applied within your DigitalVerse account are not refundable under any circumstances.
4A.1 Digital Delivery = Instant, Non-Refundable Access
Source code packs and video courses are delivered instantly the moment payment is confirmed — a download link or streaming access is unlocked in your account. Because the product is fully accessible from that moment, purchases are not refundable once the download link has been revealed or the course has been unlocked, even if you have not yet downloaded the files or watched any lessons.
4A.2 When a Refund Applies
A refund or free re-issue of access applies only if:
Contact support@digitalverse.in with your Razorpay Payment ID and product name within 48 hours of purchase to raise any of the above.
4A.3 Not Eligible for Refund
We do not offer refunds for: change of mind after access is granted, the code or course not matching your skill level or expectations (product descriptions and difficulty levels are shown before purchase), lack of time to use the product, or issues arising from your own environment (e.g. missing dependencies, incompatible OS) rather than a defect in the product itself.
4A.4 License, Not Ownership
Purchasing a source code pack grants you a license to use the code as described on its product page (see Source Code for full terms) — it does not entitle you to resell the source code itself as a standalone product. This does not affect your refund rights above.
⚠️ Chargeback Warning: Filing a chargeback with your bank without first attempting resolution through DigitalVerse support constitutes a breach of these terms. Accounts found to have raised chargebacks in bad faith will be permanently suspended and may be reported to Razorpay's fraud prevention system.
Email: support@digitalverse.in
Subject Line: Refund Request – [Your Email Address]
Support Hours: Mon – Sat, 10:00 AM – 7:00 PM IST
Response Time: Within 24 hours on business days